1. Introduction

Welcome to Lavika Stays Pvt Ltd (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, booking services, and accommodations offered by Lavika Stays Pvt Ltd, including villas, hotels, and homestays (“Properties”). By using our website or booking a stay with us, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

2. Booking and Payment

• All bookings must be made through our official website www.lavikastays.com or authorized representatives.
• Bookings are confirmed only after full or partial payment (as specified at checkout).
• The balance amount, if any, must be paid before check-in.
• We reserve the right to cancel any unpaid or fraudulent booking without prior notice.

3. Check-In and Check-Out Policy

• Check-In Time: 1:00 PM (may vary by property)
• Check-Out Time: 11:00 AM (may vary by property)
• Early check-in or late check-out is subject to availability and may incur additional charges.

4. Guest Responsibilities

By booking a stay with Lavika Stays, guests agree to:

• Provide accurate personal details during booking.
• Maintain cleanliness and respect property rules.
• Avoid causing any damage to the property or disturbing the neighborhood.
• Be liable for any damages or losses caused during their stay.
• Follow the instructions of caretakers, property managers, or security personnel (if applicable).

5. Property Rules

• Smoking may be restricted inside certain properties.
• Parties, loud music, or events are allowed only with prior written permission.
• Pets are permitted only at properties listed as “Pet-Friendly.”
• Illegal activities, including drug use or gambling, are strictly prohibited.

6. Cancellations and Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy. Please review it carefully before making or cancelling a booking.

7. Liability Disclaimer

Lavika Stays Pvt Ltd acts as a property management and hospitality service provider. While we strive to ensure all descriptions, photos, and amenities are accurate, minor variations may occur.

The Company is not liable for:

• Loss of personal belongings or valuables.
• Injuries, accidents, or damages caused due to negligence or misuse by guests.
• External factors beyond our control, such as weather, travel disruptions, or third-party service failures.

8. Force Majeure

Lavika Stays Pvt Ltd shall not be liable for delays, cancellations, or service interruptions due to circumstances beyond our control, including natural disasters, strikes, pandemics, or government restrictions.

9. Privacy and Data Protection

We value your privacy. All personal information collected during bookings or stays is handled in accordance with our Privacy Policy.

10. Changes to Terms

Lavika Stays Pvt Ltd reserves the right to modify or update these Terms at any time without prior notice. The latest version will always be available on our website. Continued use of our services constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

• Lavika Stays Pvt Ltd
• 📧 Email: bookings@lavikastays.com
• 📞 Phone: +91-9107973973
• 🏢 Address: 601, Global City H24, H Avenue Complex, Virar, Thane, Vasai, Maharashtra, India, 401303